1. Overview
At YTC (Yimi's Travel Concierge), we understand that travel plans can change. This Refund Policy outlines our refund terms for consultation fees and package bookings. We aim to be fair and transparent while maintaining the quality of our services.
2. Consultation Fee Refund
Key Policy: The consultation fee ($30 USD / £20 GBP / ₦40,000 NGN) is fully refundable if you proceed to book any YTC travel package.
2.1 How It Works
- Pay the consultation fee to begin trip planning
- Receive your personalized Lagos experience plan
- If you decide to book any package, the consultation fee is credited toward your total booking cost
- If you choose not to book, the consultation fee is non-refundable
2.2 Refund Process
When you book a package, the consultation fee refund is automatically applied as a credit to your booking. No separate refund request is needed.
3. Package Cancellation Policy
Cancellation terms vary based on how far in advance you cancel before your arrival date:
| Cancellation Timing | Refund Amount |
|---|---|
| Within 72 hours of booking | Full refund of deposit (consultation fee non-refundable if no booking made) |
| After 72 hours but before 7 days | 50% refund of deposit |
| 7 days or more after booking | No refund of deposit |
| After arrival / during trip | No refunds for unused services |
4. Refund Processing
4.1 Processing Time
- Approved refunds are processed within 7-10 business days
- Refunds are issued to the original payment method
- You will receive confirmation via email when your refund is processed
4.2 Payment Method Considerations
- Bank transfers may take additional time to reflect in your account
- International refunds may be subject to currency conversion fees
- We are not responsible for bank processing delays
5. Non-Refundable Items
The following are generally non-refundable:
- Consultation fees (unless you book a package)
- Third-party vendor cancellation fees
- Airline or flight change fees
- Visa application fees
- Travel insurance premiums
6. Force Majeure
In cases of force majeure (events beyond our control), we may offer alternative arrangements or partial refunds at our discretion. Force majeure events include:
- Natural disasters or severe weather
- Political unrest or civil disturbances
- Government travel restrictions or border closures
- Pandemics or health emergencies
- Terrorism or security threats
7. Modifications to Bookings
7.1 Date Changes
Date changes are subject to availability and may incur additional fees. Changes made less than 7 days before arrival are not guaranteed.
7.2 Service Modifications
Minor modifications to your itinerary (restaurant reservations, activity timing) can be made at no additional cost, subject to availability. Major changes may require rebooking and additional fees.
8. No-Show Policy
If you fail to appear for scheduled services without prior cancellation notice:
- No refund will be provided for missed services
- Full payment for the booked package remains due
- Future bookings may require advance payment
9. Dispute Resolution
If you believe you are entitled to a refund that has not been processed:
- Contact us within 30 days of the original cancellation
- Provide your booking reference and cancellation details
- We will review your case and respond within 5 business days
10. Special Circumstances
We understand that exceptional situations may arise. For medical emergencies, family bereavements, or other serious circumstances, please contact us directly. We will review each case on an individual basis and may offer flexible solutions when possible.
11. Contact Information
For refund inquiries or to request a cancellation, please contact us:
- Email: admin@yimistravel.com
- WhatsApp: +234 701 567 6537
When contacting us about a refund, please include your full name, booking reference, and details of your cancellation request.
12. Policy Updates
We reserve the right to update this Refund Policy at any time. Changes will be communicated via email or posted on our website. The policy in effect at the time of your booking will govern your refund eligibility.