1. Introduction
YTC (Yimi's Travel Concierge) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our travel concierge services.
2. Information We Collect
2.1 Personal Information
We collect the following types of personal information:
- Full name and contact details (email, phone number, WhatsApp)
- Travel dates and itinerary preferences
- Accommodation and dietary requirements
- Payment information (processed securely through third-party providers)
- Passport or ID details (for bookings requiring identification)
2.2 Automatically Collected Information
When you visit our website, we may collect:
- IP address and browser type
- Device information and operating system
- Referring website and pages visited
- Time and date of visit
3. How We Use Your Information
We use your personal information to:
- Provide and coordinate travel concierge services
- Communicate with you about your trip planning
- Process payments and bookings
- Send you itinerary updates and travel information
- Improve our services and customer experience
- Comply with legal and regulatory requirements
4. Information Sharing
4.1 Third-Party Partners
We may share your information with trusted third parties necessary to deliver our services:
- Hotels, restaurants, and activity providers for bookings
- Transportation companies for airport transfers
- Payment processors for secure transactions
4.2 Data Protection
All third-party partners are contractually obligated to protect your data and use it only for the specific purposes of providing services to you.
We never sell your personal information to third parties for marketing purposes.
5. Data Security
We implement appropriate security measures to protect your information:
- Secure encryption for data transmission
- Restricted access to personal information
- Regular security reviews and updates
- Secure storage of payment information through PCI-compliant processors
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and fulfill contractual obligations
- Comply with legal requirements
- Resolve disputes and maintain records
After your trip is completed, we may retain basic contact information for future communications unless you request deletion.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Withdraw consent for data processing
To exercise these rights, contact us at admin@yimistravel.com.
8. Cookies and Tracking
Our website uses cookies to enhance user experience:
- Essential cookies for website functionality
- Analytics cookies to understand user behavior
- Marketing cookies for personalized content (with your consent)
You can manage cookie preferences through your browser settings.
9. International Data Transfers
Your information may be transferred to and processed in countries other than Nigeria. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.
10. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be communicated via email or posted on our website. Continued use of our services constitutes acceptance of updated policies.
12. Contact Information
For questions about this Privacy Policy or your personal information, please contact us:
- Email: admin@yimistravel.com
- WhatsApp: +234 701 567 6537
13. Governing Law
This Privacy Policy is governed by the laws of the Federal Republic of Nigeria, including the Nigeria Data Protection Regulation (NDPR).